New passenger pickup & drop-off locations at DEN

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Starting June 18 2019, all passenger pickups and drop-offs will be conducted on Level 5 (commercial vehicles)

 

Step by step pro tips:

Step 1: Contact your Passenger

Confirm they are at Level 5 - Island 5 (outside of baggage claim)

 

Step 2: Follow Commercial Vehicle signs to the terminal, level 5

On both sides of the terminal this is the far right lane

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Step 3: proceed to access gate

An airport attendant will allow passage with a properly displayed Lyft emblem. 

If no attendant is present, press intercom button and state you are picking up a rider.

(Reminder: emblems are legally required and should be displayed on the passenger-side bottom right of your front windshield.)

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Drop-offs (curbside)

Once you are past the gate, you will come to the sign shown here indicating the different islands.

As the sign indicates, you will drop riders off in the inner-most lane at the curbside.

On both sides of the terminal, this is the far right lane and will be very similar to the old drop-off procedure.

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Pickups (island 5)

Pickups will occur in the outer-most lane on Island 5.

Upon entering Level 5, you will take a sharp left to bypass lanes 1-4 and get to the far left lane.

Riders will wait on the island itself near the signs seen here: “Ride App Pick-Up.”

East Terminal pickup islands are located between doors 507 - 511.

West Terminal pickup islands are located between doors 506 - 510.

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Rematch

After dropping off a rider on Level 5, you may be rematched with a rider on your way out.

If you are not paired with a new ride, you should exit the terminal immediately.

In the event you get a rematch, you may drive around the inner loop on level 5 and proceed to pickup on Island 5 without encountering another gate.

Follow the signs with Diagonal arrows that say “Terminal East” or “Terminal West.”

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Instructional Video

 

Have additional questions? Visit the Denver Lyft Hub: 1401 Zuni St #105, Denver CO 80204