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Frequently Asked Questions

 
 

Accidents

What to do: Safety comes first. Are you and your passenger okay? Call 911. Regardless of fault, report the accident via the Driver App Help Center or visit lft.to/accidentorcitation. So we can better assist you, have your driver's license ready, gather the insurance information of everyone involved, and make sure you take photos of all four sides of your vehicle to properly document any damage. If your vehicle is not drivable and needs to be towed, call 1-833-274-5938 and follow the prompts for roadside assistance.

Your cost: You’re responsible for rental fees until your rental reservation has ended, so it's important to report any incidents to us as soon as possible. In any accident, regardless of fault, you may be responsible for your deductible amount of up to $1,000. Your rental deposit may be used to cover a portion of the deductible. Learn more about Express Drive insurance coverage.

Your account: Your driver account may be deactivated until the accident investigation is completed. Lyft's Trust and Safety team will contact you directly to discuss next steps.

Head's up: Using roadside assistance to tow a drivable rental vehicle back to the rental location will result in a tow charge to your account.

Towing

What to do: If any damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow the prompts for roadside assistance.

Head's up: Using roadside assistance to tow a drivable rental vehicle back to the rental location may result in a tow charge to your account.

Routine maintenance

Examples: Oil changes, tire rotations, etc.

Every 6,000 miles, you are required to have your vehicle serviced at a pre-approved service location. All preventative maintenance is included in your rental rate.

What to do: Go to a service location in your area that is authorized by Lyft. If you’re renting an electric vehicle, contact us for a list of Chevrolet service locations that are authorized by Lyft. When you arrive, show the vendor your ARI ID card. The ARI ID card provides the Flexdrive Roadside Assistance phone number (1-833-274-5938) and should be included in the glovebox of your rental. The vendor will complete the service and bill Flexdrive directly. 

Your cost: You won't be charged for routine maintenance. Only Flexdrive approved providers may render or approve maintenance. You won't be reimbursed for maintenance outside of Flexdrive approved vendors.

Damage and repairs

Examples: Body damage, cracked headlights, cracked windshields, etc.

What to do: Go to the branch where you picked up your Flexdrive rental. If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow prompts for roadside assistance.

Your cost: You are responsible for up to the deductible amount, $1000. Your rental deposit may be used to cover a portion of the charges. See your Flexdrive rental agreement for more information.

Tires and Glass

Tires and glass are the responsibility of the driver.

If you get a flat, please take it to a tire shop that may be able to patch the tire for you.

If the tires are unable to be patched due to low tread, bring the vehicle into one of the approved vendor locations to replace the tire.

If the tire is unable to be patched due to damage, you may bring it into one of the approved vendor locations, however, you will be charged for the tire.

Any glass damage to the vehicle is your responsibility to replace. We do have a fleet discount through pre-approved glass vendors for your benefit. Please visit our service locations page for more details.

Unaccompanied Minor(s)

You may not give a Lyft ride to an unaccompanied minor; 18yrs old or younger.

This includes if the minor’s guardian give permission to transport the minor.

Passenger Rules

You may not give a Lyft ride to more passengers than there are seat belts in the vehicle.

You are not permitted to have a personal friend, family member, etc. ride along in the vehicle while you give rides. In the event that a passenger orders a Lyft for 4, in a five seat vehicle, all passengers are entitled a seat in the vehicle, having an additional person in the car at the time of pickup will disrupt this rule.

Should a passenger try to fit more people than are legally permitted in a vehicle or arrive with more passengers than were ordered on Shared ride, drivers are allowed to cancel the ride.

*Be sure to document the exchange in the comments section of the cancelled ride.

Service Animals

Lyft's policy and the law require all drivers to accept service animals regardless of allergies, fear, religious, or cultural objections.

Service animals are almost always dogs, passengers aren't required to prove their dog is a service animal, and service animals are not required to wear tags.

Insurance

For more information about insurance, please refer here.

Airport Rules & Regulations

Refer here for all Colorado airport rules and regulations